Refund Policy

Hello,

I have a question regarding your refund policy on club memberships. I have been a part of a few joomla club template type sites and too many times the support offered is lousy. I read your refund policy and it pretty much says if you download something you can't refund anything. Well what if I get a six or twelve month club package .... download one template, have a few questions and they either get ignored or take weeks to get answers on? This has happened on other club template sites and it really has ruined the club member type of site for me. Do you offer any type of sanctification guarantee when it comes to your customer service?

Thanks,
Dave

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